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 Free helpdesk system for Mambo. The HelpDesk integrates fully into the Mambo 4.5 architecture.Administrators can define an unlimited number of categories for tickets. No backend login is required for this.
For each Ticket or reply to a ticket, an administrator can link a "see also" article (any content) by
simply providing the content ID to the ticket or reply.
MamboForge | Developer site
This allows easy streamlining of questions from users that don't take time to read the FAQ or support documents already provided on your Mambo site.To access the HelpDesk, users must be: * Registered to post & view tickets
* Administrators or Super Administrators to open and process tickets
Users and the administrator get notified on posting of new tickets, replies and status changes (new, read, in progress, resolved, closed).
Users can view all tickets (including closed ones), or open tickets that are in progress. Selecting a ticket displays details, all replies, and the option to change status, priority level, or add a reply. Users can change status of Tickets to: * New
* Resolved (handy when they found the answer themselves)
* Closed
Administrators have the extra options to change status to:
* Read
* In Progress Users can change priority of Tickets to: * Low
* Medium
* High Administrators have the extra options to change priority to: * Top Priority
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